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"On the group side, Empowill has enabled us to adjust our HR processes, gain in efficiency and have analytics on the skills side, which is very valuable to us." - Joana Lopes, Training & Skills Manager, setec
Deploying a new tool is not an easy task, all the more so for a group like setec with over 3,500 employees worldwide. It requires a real change management process and a thorough overhaul of existing processes. Hence the importance of choosing the right tool and getting the right support.
We had the pleasure of meeting the human resources team at setec to understand why they opted for Empowill, how they managed to deploy the solution and, above all, how they managed to ensure collective adoption across their various companies.
The setec group's HR challenges
1. Harmonize and digitalize HR processes
Historically, the companies in the setec group operated in silos. Each company had adopted its own HR organization and tools, which prevented the HR department from promoting a collective approach at group level. What's more, the lack of efficiency penalized the HR teams, as the processes in place were complex and time-consuming.
The first challenge for Joana Lopes, Training and Skills Manager in the Group HR department, was to find a solution that would harmonize the practices of each company and digitize them to increase efficiency, in particular by automating as many low value-added tasks as possible.
2. Organize HR data and make it reliable
The multitude of HR tools used by setec companies made it virtually impossible to centralize and analyze employee data. The figures were sometimes erroneous and incomplete, distorting analyses at group level. Joana's challenge was to organize this data and provide access to in-depth, reliable analyses, so as to be able to make better strategic decisions, based directly on reality in the field.
3. Identify and develop skills
The HR department at group level had difficulty visualizing the skills of the setec companies. The team didn't have access to a map that consolidates all skills to facilitate analysis and subsequent decision-making. Identifying setec's strengths, spotting gaps in relation to the market and customer demands, training the right people at the right time: all this was tedious for setec's HR teams.
4. Transforming HRIS and supporting the digital transition
The setec group had already begun to roll out its Transition 2025 program, which corresponds to its strategic plan for developing the company on several levels: CSR, digital, human resources and international. The overhaul of HR processes, the HR information system and the company-wide digital transition were therefore among the major challenges for Joana Lopes in choosing and deploying a new HR tool.
How has setec harmonized its companies' HR practices?
The formation of a representative working group
For Joana Lopes and Biljana Kostic (Group HR Director), the first step in choosing a new HR tool that would meet all these challenges was to set up a working group representative of the group's companies. This group was made up of around fifteen people: HR and General Managers from companies with different organizational structures and HR maturity levels, i.e. with different HRIS solutions and HR practices. IT teams were also heavily involved, given the underlying challenge of IT compliance and security.
The role of this working group was to :
- Co-construct the specifications and associated functional grid ;
- Attend demonstrations and challenge short-listed suppliers;
- Analyze responses to calls for tender, comparing technical proposals with Group and company requirements;
- Make recommendations and contribute to the final decision.
Building an evaluation grid
This working group co-constructed the common evaluation grid that defined the criteria for choosing a solution. This grid was essentially based on :
- A purely functional dimension and the ability of the tool to meet all company needs.
- A technical dimension or the tool's ability to guarantee its proper implementation during all phases: integration, deployment, hosting and security (RGPD) with setec's IS universe.
- A financial dimension: the offer had to be competitive and in line with the Group's resources.
- A human dimension and a match between the vision and values of the service provider and those of setec.
Setec chooses Empowill to digitalize career management
"Empowill won unanimous approval during the tender process, and that was a very nice surprise for setec. We felt there was a real HR vision behind the product, and we all spoke the same language." - Joana Lopes, Training & Skills Manager, setec
Automated maintenance campaigns
The setec companies are now digitizing all their employee interview campaigns with Empowill.
HR teams at setec companies program all their interviews on Empowill, thanks to customizable interview supports: annual interview, professional interview, day pass, end of probationary period, end of internship or departure interview. Everything is set up in the tool in just a few minutes. Campaigns are launched under the control of human resources, and reminders are automatically sent to the managers and employees concerned to ensure optimum completion rates.
"Some of our managers have saved up to 1 hour on end-of-year interviews." - Anne Lisnard, HR Manager, Setec Terrasol
A simplified skills development plan
Thanks to Empowill, setec can visualize all the skills of its companies and drastically simplify its PPIM.
Managers can assess the skills of their teams directly from the tool, and report training needs in just a few clicks. In fact, the HR department has already built up its personalized training catalog in Empowill, enabling managers to select the right training to enhance the skills of their teams. In this way, the HR department saves a great deal of time in the construction of the skills development plan, since all requests are automatically forwarded to the administrator in an organized fashion.
Setec's managers now have better visibility of their employees' skill levels and HR rituals (interviews).
The tool is simple and easy to use
The HR teams at setec were also impressed by the simplicity and agility of the Empowill platform, and by the quality of Empowill's support.
"Don't be afraid. It's a very intuitive tool, as much for HR as for managers and employees. We're supported every step of the way, and there are no operational difficulties in getting to grips with the tool." - Carole Soula, Staffing Manager, setec EOCEN
"We've just finished the interview campaign and employee feedback is good. I want to emphasize this because it hasn't always been the case in the past!" - Jérôme Palayer, Managing Director, setec Hydratec
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